Synergize
Curricula
As an instructional designer, I leverage the ADDIE model, Bloom’s Taxonomy, and principles of effective visual design to craft learning experiences that seamlessly weave in Diversity, Equity, and Inclusion (DEI) initiatives. This strategic approach ensures a robust foundational learning framework while boosting learner engagement and retention.
I’ve designed both synchronous and asynchronous training programs, delivered by seasoned transit instructors, to meet the needs of new and existing operators. Working closely with stakeholders and subject-matter experts (SMEs), I pinpointed critical learning objectives tailored to the audience. I also facilitated "train the trainer" sessions and conducted evaluation feedback loops to capture insights from learners and instructors alike. Recognizing the policy- and procedure-heavy demands of transit operations, I integrated elements to cultivate emotional intelligence, reinforce positive behavioral habits, and prioritize personal health and wellness throughout the training journey.
Mindfullness
Program Overview: I crafted the Continuing Education program—a mandatory four-hour practical training for all bus operators aimed at sharpening their skills and deepening their knowledge. The curriculum is informed by data-driven insights and performance metrics from the prior year. To strike a balance between reinforcing policies and procedures and fostering engagement, I designed the program with a holistic approach, linking these elements to real-world work performance. This method promotes mindfulness behind the wheel and underscores the importance of exceptional customer service.
Annually, I lead a comprehensive evaluation, revision, and update process to ensure the curriculum remains relevant, impactful, and aligned with evolving needs.
Tools Utilized: Adobe InDesign (for layout and structure), Adobe Illustrator (for custom visuals), Adobe Photoshop (for image enhancement).
Leadership Development
Objective: My aim was to revitalize and elevate the leadership training program by embedding critical soft skills, such as Myers-Briggs personality assessments, Diversity, Equity, and Inclusion (DEI) principles, and customer service excellence, to cultivate well-rounded, impactful leaders.
Metro handpicks a select group of Bus Operators for an intensive 6-month leadership development journey, which I structured into four pivotal pillars:
Transit Communications Control
Base Operations
Training Operations
Service Quality
Tools Utilized: I harnessed Adobe InDesign (for polished layouts), Adobe Illustrator (for tailored graphics), and Adobe Photoshop (for visual refinement) to create and deliver compelling, professional training materials that support leadership growth.
Equipment Requirement Courses
Objective: As a technical trainer, my goal was to overhaul and enhance the trolley operation class, equipping operators with up-to-date skills for efficient performance.
I designed a comprehensive two-day course centered on the hardware and operational workflows critical to trolley management. The training spotlighted new battery-enhanced vehicles, emphasizing techniques for lowering trolley poles to navigate obstructions seamlessly.
Tools Utilized: Adobe InDesign (for structured course materials), Adobe Illustrator (for technical diagrams), and Adobe Photoshop (for visual aids) were employed to develop clear, effective training resources.
Onboarding
Objective: For onboarding, my mission was to refresh and strengthen the onboarding and CDL prep program, ensuring new hires are fully equipped to thrive.
I created a mandatory 33-day program that seamlessly integrates onboarding essentials, CDL requirements, operator policies and procedures, technical skills, and interpersonal development, fostering a well-rounded foundation for success.
Tools Utilized: Adobe InDesign (for organized program layouts), Adobe Illustrator (for engaging visuals), and Adobe Photoshop (for polished graphics) were used to craft accessible and impactful onboarding materials.
Diversity and Inclusion
Objective: My goal was to design an annual, mandatory training for all operators that prioritizes Diversity, Equity, and Inclusion (DEI) and inclusiveness from the outset, weaving these principles into every aspect of the program. I aimed to spotlight our culture of openness, celebrating diverse perspectives and differences, while addressing critical risk management topics from the previous year.
I crafted a 2-hour program that tackles risk management, focusing on high-accident and injury data, while embedding DEI as a core component. The training emphasizes customer communication, unconscious bias awareness, interpersonal health, and personal development, fostering a workplace that values every individual’s contribution and experience.
Tools Utilized: Adobe InDesign (for cohesive program structure), Adobe Illustrator (for inclusive visual storytelling), and Adobe Photoshop (for culturally resonant graphics) were leveraged to create engaging, accessible training materials.
New Employee Resource Guide
Challenge: The onboarding process was inefficient and outdated, with managers relying on scattered PowerPoints and sending new employees a Word document checklist, resulting in a lack of consistency.
Solution: I developed two streamlined resources tailored for interns, new hires, and transferred employees. The New Employee Guide consolidates all essential information into a single, comprehensive document.
Additionally, I redesigned an interactive PowerPoint presentation to enhance employee engagement, in line with company policy to retain the PPT format.
Tools used: Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Microsoft PowerPoint.
New Internship and Early Career Mentoring Guide
Objective: Create a clear resource which both mentors and mentees could utilize and fill out during their meetings.
I developed a fillable PDF for new mentors and inters that will walk them step by step into the mentorship program.
Tools used: Adobe InDesign, Adobe Illustrator, Adobe Photoshop
Evaluations
Prior to implementing a Learning Management System (LMS), I utilized SurveyMonkey to conduct evaluations for our development courses, effectively transitioning from traditional pen-and-paper assessments to a more efficient, data-driven process.
SharePoint Development, Design and Administration
As a SharePoint developer, I tapped into my coding expertise to volunteer for building a tailored SharePoint site for Training Operations and BGS Engineering, optimizing access to onboarding and operational resources with efficiency in mind.
I engineered the site’s architecture, implementing a user-friendly layout featuring calendars and intuitive tile-based navigation. Drawing on my prior role as an Information Security Analyst, I configured robust site permissions, established permission groups, and structured folder hierarchies to ensure secure and organized access. Once the site was live, I delivered hands-on training to the L&D team, equipping them with the skills to administer it independently.
For BGS Engineering, I transformed the site into a centralized onboarding hub, a solution so effective it was later adopted as a template for other departments. To enhance the visual experience, I designed custom icons using Adobe Illustrator, ensuring a polished and cohesive interface.
