Seek first to understand and then to be understood.
Job Aids and Posters
These quick reference guides and posters serve as key reinforcement tools for bus operators following their training sessions. They are strategically displayed in all training offices across the seven operational bases throughout Seattle, ensuring consistent access to critical information.
Audience: Bus Operators
Process: Create simple intuitive visuals
Tools Used: Adobe Photoshop, Adobe Illustrator
Introduction of the transfer app.
Introduction of the jump bus signal. This signal would allow the bus to enter the intersection ahead of other traffic.
The areas where busses could drive on the shoulder during peak hours.
Policy reminder on ADA customers.
Workflows
Problem: Base Chiefs were not following procedures when placing an operator on leave. I was asked to develop a visual workflow that highlights the steps involved.
Audience: Base Chiefs
Tools Used: Adobe Illustrator