Seek first to understand and then to be understood.

Job Aids and Posters

These quick reference guides and posters serve as key reinforcement tools for bus operators following their training sessions. They are strategically displayed in all training offices across the seven operational bases throughout Seattle, ensuring consistent access to critical information.

Audience: Bus Operators, King County Metro

Process: Create simple intuitive visuals

Tools Used: Adobe Photoshop, Adobe Illustrator

Introduction of the transfer app.

Introduction of the transfer app.

Introduction of the jump bus signal. This signal would allow the bus to enter the intersection ahead of other traffic.

Introduction of the jump bus signal. This signal would allow the bus to enter the intersection ahead of other traffic.

The areas where busses could drive on the shoulder during peak hours.

The areas where busses could drive on the shoulder during peak hours.

Policy reminder on ADA customers.

Policy reminder on ADA customers.

Workflows

Challenge: Base Chiefs were inconsistently adhering to procedures for placing operators on leave, leading to inefficiencies and errors. I was tasked with optimizing the process by designing a streamlined visual workflow that clearly delineates each step for improved compliance and operational efficiency.

Target Users: Base Chiefs

Tools Utilized: Adobe Illustrator

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