Seek first to understand and then to be understood.

Job Aids and Posters

These quick reference guides and posters are created as reminders for bus operators after they have met with a trainer. These are posted at all training offices at each of the 7 bases throughout Seattle.

Audience: Bus Operators

Process: Create simple intuitive visuals

Tools Used: Adobe Photoshop, Adobe Illustrator

Introduction of the transfer app.

Introduction of the transfer app.

Introduction of the jump bus signal. This signal would allow the bus to enter the intersection ahead of other traffic.

Introduction of the jump bus signal. This signal would allow the bus to enter the intersection ahead of other traffic.

The areas where busses could drive on the shoulder during peak hours.

The areas where busses could drive on the shoulder during peak hours.

Policy reminder on ADA customers.

Policy reminder on ADA customers.

Workflows

Problem: Base Chiefs were not following procedures when placing an operator on leave. I was asked to develop a visual workflow that highlights the steps involved.

Audience: Base Chiefs

Tools Used: Adobe Illustrator

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