Seek first to understand and then to be understood.
Job Aids and Posters
These quick reference guides and posters are created as reminders for bus operators after they have met with a trainer. These are posted at all training offices at each of the 7 bases throughout Seattle.
Audience: Bus Operators
Process: Create simple intuitive visuals
Tools Used: Adobe Photoshop, Adobe Illustrator
Workflows
Problem: Base Chiefs were not following procedures when placing an operator on leave. I was asked to develop a visual workflow that highlights the steps involved.
Audience: Base Chiefs
Tools Used: Adobe Illustrator